FREQUENTLY ASKED QUESTIONS

A little clarity,
before your artwork
finds its place.

Everything you need to know about downloading,
printing, and enjoying your artwork.

Digital artwork
Instant access
Personal use
HELP CENTER

Questions, answered.

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DIGITAL FILES
What will I receive with my purchase?

You’ll receive a set of high-resolution JPG files in five print ratios: 2:3, 3:4, 4:5, ISO, and US Letter. Your purchase also includes a simple printing guide and immediate access to your files after checkout.

This is a digital download only. No physical print or frame will be shipped.

How do I download my files?

After completing your purchase, you can download your files from the order confirmation page. A download link will also be sent to the email address used at checkout. We recommend saving a backup copy after downloading.

What if I lose my download link?

Please check your order confirmation email and spam folder first. If you still cannot access your files, contact the studio with your order number and the email address used for your purchase, and I’ll help you regain access.

printing
Which print sizes are included?

Each artwork includes five print ratios: 2:3, 3:4, 4:5, ISO, and US Letter. These files cover a wide range of popular sizes, from small prints to larger wall art. A detailed size guide is included with your purchase.

Where can I print my artwork?

You can print your artwork at home, at a local or professional print shop, or through an online printing service. For larger sizes and the best color quality, a professional print service is recommended.

What paper do you recommend?

For a soft, timeless finish, I recommend heavyweight matte or archival fine art paper between 200 and 300 gsm. Lustre or satin paper is also a good option if you prefer slightly richer colors and a subtle sheen.

license-use
Can I print the artwork more than once?

Yes. Your personal-use license allows you to print the artwork more than once for your own home, office, or personal gifts. The digital files may not be shared with others.

Can I use the artwork commercially?

No. Your purchase includes a personal-use license only. The artwork and digital files may not be resold, redistributed, altered for resale, or used for commercial or promotional purposes.

Can I request a custom size?

Custom sizing may be available depending on the artwork and requested dimensions. Please contact the studio before purchasing so I can confirm whether the image can be resized without compromising its composition or quality.

orders-support
Are physical prints shipped?

No. All products currently available from Vicinity Real Studio are digital downloads. No physical artwork, frame, or printed product will be shipped.

Can digital purchases be returned?

Because digital files are available immediately after purchase, digital orders are generally non-refundable once they have been accessed or downloaded. If you receive an incorrect or damaged file, or experience a technical problem, please contact the studio so I can help resolve it.

How can I get help with my order?

Please use the contact form and include your order number, the email address used at checkout, and the artwork title. I’ll review the details and respond as soon as possible.

NEED A LITTLE MORE HELP?

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